Dear customer,
As there has been a massive price increase at our supplier for toll boxes, but we want to maintain the current price level for you, we are changing our supplier.
For this reason your current toll box for cars and vehicles up to 3 metres high must be replaced. Until you receive the new toll box, you can continue to use the current toll box as usual.
The reliability of the new toll box will be even higher than with the previous model.
There are no costs for you to replace your toll box!
OLD ➜ ➜ ➜ NEW
How does the exchange of toll boxes work?
- You confirm whether your delivery address is current or inform us of your new address.
- You remove the old toll box and send it back to us.
- We will send you the new toll box
- You install the new toll box in your vehicle and continue to use our toll service.
1. Please confirm your delivery address stored with us
We have recently contacted you by email and informed you of the exchange.
Please check your delivery address stored with us within the next 10 days.
If there has been a change, please adjust it via the link provided in the email:
|
Max Mustermann Musterstraße 24 83022 Musterheim Musterland |
Video: How to update your address data at maut1.de
2. Free return of the "old" toll box
Please return your "old" toll box using the return label provided by us.
After receiving your "old" toll box, you will receive a confirmation of receipt from us by e-mail.
Note: If the "old" toll box does not arrive at maut1.de in Rosenheim within 30 days of the new toll box being sent, it will unfortunately have to be blocked for security reasons for a fee (€40).
3. Delivery of the new toll box
After you have confirmed or updated your address details, we will send you a new maut1.de toll box including a new holder free of charge, probably after 4-6 weeks. We will inform you by e-mail as soon as the new toll box is on its way to you.
4. Install your new toll box
Please install the new toll box as shown in our FAQs described in your vehicle.
What happens if I do not wish to accept the new General Terms and Conditions?
You like stability - so do we. We have left our General Terms and Conditions unchanged for some time now. With our new provider for the toll boxes and the upcoming change to our service offering, we have included a few new regulations and have decided to update the terms and conditions overall and make them clearer in some places.
Equal rights for all. Of course, these regulations must be implemented equally for all customers. Here we hope for your understanding.
Does the new toll box have to be activated?
No, we will automatically activate the new toll box for you and register it with the licence plate number currently stored in your customer account.
Video: Instructions for updating your licence plate number stored at maut1.de
Are there any changes for cars and vehicles up to 3 metres high as a result of the replacement?
The countries Italy, France, Spain and Portugal remain activated for you and can be used with the toll box when travelling.
Only the use of the toll box in Croatia and the use for booking car parks and ferries will be temporarily unavailable.
However, we are already in close contact with the operators and the new supplier in order to reactivate Croatia and these services for you as soon as possible.
How can I remove the old toll box from the windscreen?
If you want to remove the toll box from the disc, we recommend mounting it in the holder and then turning it while it is in the holder. Alternatively, you can heat the adhesive with a hairdryer until the holder comes off easily.
Attention: Please keep the hairdryer at a sufficient distance from the windscreen and, especially if the windscreen is cold or the surroundings are cold, make sure to heat the windscreen slowly first to avoid cracks!
We would like to thank you very much for your loyalty as a customer and your understanding!
For questions we are at your disposal.
Have a nice trip(s) and a safe journey at all times!
Your maut1.de team
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